Return window and condition
We want you to be happy with your purchase. If an item isn’t right, return it within 30 days of purchase. Returned items must be unused and returned in their original packaging. We do not charge a restocking fee.
How to return an item
- Pack the item securely in original packaging.
- Include a copy of your proof of purchase or order details.
- Ship the package using a carrier of your choice — return shipping costs are paid by the customer unless the item arrived damaged.
Refunds and processing
Refunds are issued after we inspect returned items and confirm they meet the return conditions. Processing typically takes up to 7 business days from receipt of the return. Original shipping charges are not refundable.
Damaged or defective items
If an item arrives damaged or defective, contact us immediately at [email protected]. Please include photographs that clearly show the damage and any visible markings on the product, your order number and purchase date. For warranty inquiries we may request additional information or images to help identify the product and the issue.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 157 Governor Crescent, Woodbridge, ON, L4L 5G6, Canada.